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Purchasing a phone

Search in the Purchasing a phone section

Most frequently asked questions

What do I do if my return request or warranty claim is denied?

Why is my request denied? There are several reasons why a return request or warranty claim can be denied. Your phone did not meet all of the...


How does the Phone discount on a plan work?

Selected phones at Fizz.ca are identified with a purple stamp showing a percentage discount on your plan. By purchasing one of these phones, this...


Frequently topics on Community Hub

Unable to view Overview, My plans, etc.

Hi. I'll preface this by saying I've had an account with Fizz for over 5 years. Most of the time I never have issues with their mobile data service (w...

9

Pixel 4 a not certified for VoLTE on Fizz?

I see on a Fizz page that Pixel 4a (non 5G) is not VoLTE certified? Why? This phone can support VoLTE. I can even see that for Videotron, it is: http...

13

Is chat broken for anyone else today?

I have tried on 4 different devices but the fizz website chat will not work for me.The green ? does appear, but clicking the chat option does not open...

5

Off to a good start(!)

Hello,after 6 months trying to convince my husband to ditch Telus and move to Fizz, finally managed to get him to order a SIM card.Now, when he is try...

5

buggy modem software?

Hi, I experience such issues with my modem (CODA). 1. The web interface constantly stops working (page 192.168.0.1 is not loaded). 2. Sometimes wi-fi ...

4
17

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