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Frequently topics on Community Hub

I need to validate my ID, but chat is not working

I want to transfer my eSim to a new phone, but the following message is displayed: "Let’s make sure it’s really you. For security purposes, a Custome...

4

Chat

Why isn't anyone answering in the Chat section? I didn't have any trouble chatting with someone yesterday night.

8

My chat didn't end and now I can't seem to reach Fizz chat support

Hi, yesterday I talked to agent but the chat didn't end and I can't seem to talk to another representative today. What can I do?

3

Hello, I would like to change my plan and I got this message:"contact us by chat" ,what should I do?

Hello, I would like to change my plan and I got this message:"contact us by chat" ,what should I do?

3

The RCS chat feature stopped working on my phone. What happened?

I've been using both SMS and RCS chat on my Fizz phone but when I tried to send an RCS chat today it wasn't available and sent it SMS. The reply (also...

2

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