Skip to main content
Select your region
Quebec
Alberta
British Columbia
Manitoba
Ontario
Quebec
English
English
French

Main navigation

Mobile
Mobile plans Bring your own phone plans Activate my SIM Coverage Travel Points of sale
Phones
Shop Preloved phones Phone plan deals Financing with Affirm Why buy with Fizz? How it works
Internet
Internet plans Moving Wi-Fi Technologies How it works
TV
TV+Internet plans Add to your plan TV content
Moving
Help
Support FAQ Forum Status of our services
Offers
Current offers Moving offers
QC | EN
  • EN
  • FR

Mobile Menu

Mobile
Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
Phones
Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
Internet
Internet plans Moving Wi-Fi Technologies How it works?
TV
TV+Internet plans Add to your plan TV content
Moving
Help
Support FAQ Forum Status of our services
Offers
Current offers Moving offers

Breadcrumb

  1. Solutions
  2. Home

Chat

Search in the Chat section

Most frequently asked questions

Frequently topics on Community Hub

RCS Chats disabled by Fizz

New customer, signed up yesterday. Have been using RCS chats with previous provider on this same phone. RCS is not working and the status shows that ...

7

How do I get to use the Chat function on the site?

I have questions about setting up my Fizz mobile plan and I can't use the Chat option on the site; whenever I open it, it shows me an old chat; I don'...

8

Unable to close unanswered support chat

I reached out to support yesterday evening at 20:24, requested an agent, and received no respond. Today, when I access the chat and send messages, the...

1

Hello, I would like to change my plan and I got this message:"contact us by chat" ,what should I do?

Hello, I would like to change my plan and I got this message:"contact us by chat" ,what should I do?

3

The RCS chat feature stopped working on my phone. What happened?

I've been using both SMS and RCS chat on my Fizz phone but when I tried to send an RCS chat today it wasn't available and sent it SMS. The reply (also...

2

Show more discussions

Footer main navigation

Mobile
  • Mobile plans
  • Activate my SIM
  • Prepaid plans
  • Bring your own phone
  • Network Coverage
  • Travel
  • Points of sale
  • Canada+US plans
Phones
  • Buy a cell phone
  • Preloved phones
  • Why buy with Fizz?
  • How it works
  • Financing with Affirm
Internet
  • Internet plans
  • Moving
TV
  • TV+Internet plans
  • Add to your plan
  • TV content
Moving
Help
  • Support
  • FAQ
  • Forum
  • Status of our services
Offers
  • Current offers
  • Moving offers
Fizz Canada
  • Alberta
  • British Columbia
  • Manitoba
  • Ontario
  • Quebec
Follow us
  • Facebook
  • Instagram
  • TikTok
  • Youtube
  • Terms & Conditions
  • Privacy
  • My Rewards
  • Wireless Code
  • Accessibility
  • Internet Code
fizz-white
© Fizz 2025
  • EN
  • FR

OpenID Connect login