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Fizz.ca

Terms and Conditions

Fizz welcomes you to our Website. Please read these terms of use ("Terms of Use") carefully before using our Website. By browsing on Fizz Website, you acknowledge and accept all the Terms of Use contained herein as well as those contained in the Policy Regarding the Use of Personal Information of Fizz Website Users and Visitors ("Policy"). These Terms of Use and the Policy constitute a binding legal obligation between you and Fizz ("Agreement"). This Agreement is effective for an indefinite period as of the time you first access our Website. Only we, at our sole discretion and without prior notice, can modify the present Terms of Use and the Policy. If you do not agree with the Terms of Use or the Policy, please do not browse or consult the content of Fizz Website. You are responsible for regularly reviewing the Terms of Use and Policy. General remarks We
Fizz.ca

Terms & Conditions

Terms & Conditions Fizz welcomes you to our Website. Please read these terms of use ("Terms of Use") carefully before using our Website. By browsing on Fizz Website, you acknowledge and accept all the Terms of Use contained herein as well as those contained in the Policy Regarding the Use of Personal Information of Fizz Website Users and Visitors ("Policy"). These Terms of Use and the Policy constitute a binding legal obligation between you and Fizz ("Agreement"). This Agreement is effective for an indefinite period as of the time you first access our Website. Only we, at our sole discretion and without prior notice, can modify the present Terms of Use and the Policy. If you do not agree with the Terms of Use or the Policy, please do not browse or consult the content of Fizz Website. You are responsible for regularly reviewing the Terms of Use and Policy
Fizz.ca

My Rewards Policy

My Rewards Policy Last update: JUNE 2023 PLEASE READ THESE CONDITIONS OF PARTICIPATION CAREFULLY. BY PARTICIPATING IN THE FIZZ “MY REWARDS” PROGRAM, YOU AGREE TO BE BOUND BY THESE CONDITIONS. IF YOU DO NOT AGREE WITH THESE CONDITIONS OF PARTICIPATION, PLEASE DO NOT PARTICIPATE IN THE FIZZ “MY REWARDS” PROGRAM. NO PURCHASE IS NECESSARY TO PARTICIPATE IN THE PROGRAM BUT YOU MUST HAVE AN ACTIVE FIZZ ACCOUNT. 1. Enrolment and eligibility The “My Rewards” loyalty program (the “Program”) is a rewards program offered by Fizz to its members residing in Canada. Enrolment in the program is limited to individuals with an active Fizz account. Employees, executives, directors, agents and representatives of Fizz and its affiliates are eligible to enrol in the Program, but may be excluded from certain promotions. You must be a legal resident of Canada to be eligible to the Program. 2. Definitions of some Program components Points
FAQ

My Internet service is not working. What do I do?

Your Wi-Fi network is not optimal, it’s slow or it cuts. Click here. Activate your modem and check your plan If your Home Internet plan is brand-new and you received your modem by mail, login to your account at Fizz.ca and activate your modem to enjoy the speed associated with your plan. How to activate my modem If a technician came by to install your modem, then no need for you to activate your modem. The technician did it for you. For an internet service move, your plan will automatically be reactivated at the new address on the selected date. No action is required on your part. Restart your Wi-Fi modem Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait ten (10) seconds. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button. Check the status of the LEDs on your Wi-Fi modem A list of the lights of your Wi-Fi modem and the different possible states: Display 🔌 Power 🟢 On (Lit): The modem has power. 🔁 Blinking: The modem is not powered. ⚪ Off: The modem does not have power. ⬇️ Downstream 🔁 Blinking: The modem is searching for the downstream frequency. 🟢 On (Lit): Downstream frequency is locked (1 channel only). 🟢🟢 On (Lit): Downstream frequency is locked (channel bonding). ⚪ Off: Not scanning. ⬆️ Upstream 🔁 Blinking: The modem is searching for the upstream frequency. 🟢 On (Lit): Upstream frequency is locked (1 channel only). 🟢🟢 On (Lit): Upstream frequency is locked (channel bonding). ⚪ Off
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FAQ

My Wi-Fi network is not working. It’s slow or it cuts. What do I do?

Issues with your Internet? Download our Fizz Wi-Fi app from the App Store or Google Play. Select Network Analysis in the tool section of the app to diagnose and fix issues with your Wi-Fi network. Reminder: Use the same credentials as your Fizz account to log into the app. Open the Fizz Wi-Fi app To download the Fizz Wi-Fi app: @media screen and (max-width: 600px) { .card {padding:16px!important;} .card .btn {display: block!important;width: 100%;} } .card, .card * { box-sizing: border-box; } .card p {margin:0;padding:0;line-height:24px} .card h6 {margin-bottom:4px;line-height:24px} .card .btn {margin-top:16px;margin-bottom:0px;} .card .app {margin-top:8px;margin-bottom:0px;} .card .caption {margin-top:16px;font-size:12px;line-height:16px;} .card { background:#BAEAFA; border-radius: 6px; padding: 24px; display: flex; margin-bottom:48px; align-items: flex-start; justify-content: flex-start; position: relative; box-shadow:0px 1px 4px 0px rgba(25, 25, 25, 0.15); } You internet connexion is not working at all? Click here. If your speed is below 1 Mbps, your modem is likely in courtesy mode before activation. In this case, complete the activation by following the steps below. Activate your modem If your Home Internet plan is brand-new and you received your modem by mail, login to your account at Fizz.ca and activate your modem to enjoy the speed associated with your plan. How to activate my modem If a technician came by to install your modem, then no need for you to activate your modem. The technician did it for you. Restart your Wi-Fi modem 1. Unplug the power cable on your Wi-Fi modem. 2. Make sure all the lights on the modem are off once you have unplugged it. 3. Wait ten (10) seconds. 4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its
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