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Most frequently asked questions

Which speed should I choose?

The ideal speed for your Fizz Home Internet service will depend on the number of devices connected to your network, and the amount of data their...


What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone can be...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


How can I recover my Wi-Fi password?

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device...


What is included in my Fizz Home Internet plan?

In addition to a fast, easy and affordable Home Internet, every plan includes: Fizz Wi-Fi modem rental The Fizz Wi-Fi app, which includes: Scheduled...


Frequently topics on Community Hub

How do I contact Fizz support?

I have tried on multiple devices (phone, laptop, desktop) on multiple browsers (firefox, chrome, edge) in incognito and also not in incognito, with a ...

5
1

Roaming in Saint-Martin

Hello, I am travelling in Saint-Martin and I checked Fizz travel add-ons on the page "Travel - International Roaming Options - Fizz" (https://fizz.ca/...

4

Sluggish downlink

Internet is so slow that its not useable. Problems since saturday April 17. Monday was able to load a speedtest page. I got 0.1 Mbps download and 10 M...

14

Internet down in the Gay Village, Montreal H2K?

Internet has been down since at least 3:00 PM. Followed steps 1-7 on the "My Wi-Fi network is cutting out. How do I fix it?" page to no avail (includi...

1
7

Internet disruption 2020-01-16 13:52 ?

Did anyone else experience an internet disruption today (2020-01-16) at around 13:52 ?The modem's lights were still normal (cyan for downlink, blue fo...

14
18

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