installation

Everything you need to know.

FAQs

FAQ

How do I manage an appointment for a technician to visit my service address?

How can I plan the visit of a technician?, 1, The process of booking an appointment varies depending on your reason for booking a technician.   Important: A person over 18 years old mus
How do I view my appointments?, 2, You can log into your Fizz account any time to see your past and future technician appointments. Service calls(for repairs), however, do not appear in
How do I change or cancel an appointment?, 3, You can log into your Fizz account to reschedule or cancel your technician visit up until the day of your appointment. Service calls(for repairs), how
What if I receive an email for the failure of an appointment?, 4, Here are some reasons why an appointment with a technician has failed at your service address: The appointment could not take place (you were ab
Frequently asked questions (and their answers), 5, If your appointment is for a service call (for repairs), click here.   Is my appointment still happening? Where’s the technician? Did I mis
Important things to know for any technician visit, 7, Your equipment should be easily accessible. Make sure to move ahead of time any furniture that may complicate things for the technician. A person
If the appointment is a service call (for repairs), 6, If your Home Internet service was diagnosed by our Customer Service team with a malfunction, a technician will be sent to your service address for a s
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    Home internet huge installation fees ??

    Good morning, Just got my modem / router installation yesterday for beta tester home internet. Took the free installation. (not the VIP one). Everything went smoothly. Except this morning when I had a look to my credit card statement. A 75$ fees from fizz for home internet "broadband subscription". What exactly is that ? Supposed to be free installation and it finally cost me 75$ am I alone in this situation? Thank you. Edit: add a screenshot with the detailed invoice.

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    Self-install wants appointment time?

    I'm trying to sign up for home internet with the self-install option. It wants an appointment time. Is that just when they activate the service, or do they hand-deliver the modem? I assumed it would come by Canada Post. If it's just a service activation date, I'll make it close to the date I want (which is in about 2 weeks). Thanks! =aw

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    Technician for internet installation never showed up what do I do now ?

    The technician for internet installation never showed up what do I do now ? Can you just rescheduled it please to Friday the 30th between 8h am and 12h ? I started paying 10 days ago and have nothing installed yet...

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