Plan

Most frequently asked questions

How do I activate my SIM card and create my mobile plan?

Activating my SIM First thing first, do you have a Fizz SIM? If your phone is compatible with eSIMs, order, install and activate an eSIM all at the...

What is the Discovery discount and how does it work?

How does the Discovery discount work? A Discovery discount may apply to any new mobile plan activated in an eligible region. The discount is...

Frequently topics on Community Hub

Pending discount for your mobile plan

Hi I have this message on my page ''My plans'' Your 60% discount, good for 24 months, will be automatically applied when you activate your SIM. Si...

6

500 mb upgrade not being applied - why?

Hi - have been trying to apply my available 500 mb upgrade but for some strange reason it's not loading. Maybe I'm doing something wrong? Cut and pas...

3

Unable to view Overview, My plans, etc.

Hi. I'll preface this by saying I've had an account with Fizz for over 5 years. Most of the time I never have issues with their mobile data service (w...

9

1

Travelling to USA next week, plan ends in 2 days, but can't upgrade to USA coverage?

I'm travelling to California next week for work, and I'd 'like to change my plan so that it covers both Canada and USA. My billing cycle ends in 2 day...

6

The "Adjust plan" link has dissappeared from the Manage Plan page.

Hi,I have 2 lines/plans and one of them (the oldest one), when I go to its Manage Plan page the "Adjust plan" link is not there. It's not related to t...

1

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