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First steps with my Home Internet

Most frequently asked questions

How do I subscribe to Fizz Home Internet?

Subscribing to Fizz Home Internet is a breeze, but here are a few pointers. Your home address Whether it’s your house, cottage or apartment, we need...

Do I have to sign a contract to be a Fizz customer?

At Fizz, there are no fixed-term contracts. Once you activate your plan, we do provide you with a Services agreement. Every time you change your plan...

Frequently topics on Community Hub

My Internet periodically cuts out (once every 2 weeks), seemingly randomly.

My internet connection will sometimes go down during work TEAMs meetings and will only be resolved when I unplug the modem and follow the steps on thi...

2

📺 TV service: BETA

*Registrations closed*Everyone with an active internet plan with Fizz, can now subscribe to the Beta Tv service. Yes, you read that right. Fizz is lau...

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Software bug in purchasing add-ons

A software bug happens whenever I try to purchase any kind of add-ons like minutes, messages, or international calls. The impact of that bug is that w...

10

Internet down in the Gay Village, Montreal H2K?

Internet has been down since at least 3:00 PM. Followed steps 1-7 on the "My Wi-Fi network is cutting out. How do I fix it?" page to no avail (includi...

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7

buggy modem software?

Hi, I experience such issues with my modem (CODA). 1. The web interface constantly stops working (page 192.168.0.1 is not loaded). 2. Sometimes wi-fi ...

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