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Most frequently asked questions

Frequently topics on Community Hub

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Where's my phone???

1)I am always available during the 1st attempt of delivery, so I don't know if 3rd party courier got right adresse or just lied. 2) I tried to set up...

2

Transaction history doesn't load

1. I click on 'My Plans'.2. I click on 'Transaction History'.3. I select '2020', my phone number (or 'All Numbers') and my credit card (or 'All Credit...

2
5

Bonuses Policy (Important)

Another detailed find regarding their bonuses policy:   1- Can be applied to mobile or internet 2- Valid for 24 months 3- Cannot be exchanged 4- Fizz ...

15
41

No Service on Brand New Account?

I just signed up for Fizz and got my SIM in the mail (two days late but thats beside the point). I've activated my SIM and made sure my iPhone 6 is un...

11
24

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