Number

Most frequently asked questions

I’ve waited more than two hours and still can’t use my plan. What’s wrong?

If you are waiting to use your plan because you transferred your number to Fizz, there may be delays if we experience errors with transferring your...

Frequently topics on Community Hub

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Where's my phone???

1）I am always available during the 1st attempt of delivery, so I don't know if 3rd party courier got right adresse or just lied. 2) I tried to set up...

2

Transaction history doesn't load

1. I click on 'My Plans'.2. I click on 'Transaction History'.3. I select '2020', my phone number (or 'All Numbers') and my credit card (or 'All Credit...

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5

Bonuses Policy (Important)

Another detailed find regarding their bonuses policy: 1- Can be applied to mobile or internet 2- Valid for 24 months 3- Cannot be exchanged 4- Fizz ...

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41

No Service on Brand New Account?

I just signed up for Fizz and got my SIM in the mail (two days late but thats beside the point). I've activated my SIM and made sure my iPhone 6 is un...

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