Moving my Fizz Internet
Plan your move directly in your account.
1
Register your new address.
Sign in to your account. Go to My plans > Manage my plan and open a moving request for your Home Internet plan.
2
Choose your dates.
Set the reactivation date for your Internet service at your new address, as well as the deactivation date at your current address.2
3
Don’t forget your modem.
Pack and bring your Fizz Wi-Fi modem to your new address. As you settle in your new home, plug it in and ta-dah!
A $25 bonus is in for both of you when you put in a good word about Fizz Internet and share your referral code.3
Answers to your questions.
Is there any fee to move my Fizz Internet?
No. By choosing Self-installation when you submit your move request, there is no fee to reactivate your Home Internet plan at your new address.1,2
Do I have to move my modem?
Yes. Pack and bring your Fizz Wi-Fi modem to your new address. The steps to install it in your new home are the same.2
Do I need a technician?
With the Self-installation option, no. Your plan will be deactivated and reactivated on the dates you selected in your move request.1
A technician appointment is required for my move even though I chose Self-installation. Why?
If our systems detect the outlet at your new address is inactive, we’ll indeed need to send a tech. With Self-installation, that appointment is free of charge.1
How long does it take to get a technician?
Delays may vary. One thing’s for sure, submitting your request early is the best way to get the date you want.
How can I get the $25 bonus?
Every time a new member uses your referral code to activate their first Fizz plan, you each get a referral bonus when this new member celebrates their 2nd month anniversary with us. You can invite as many people as you like. Your referral bonuses will simply add up.3