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Mobile
Our Plans
Coverage
Activate my SIM
How it works
Add-ons
Travel
Points of sale
Internet
Our plans
Moving
Wi-Fi Technologies
How it works?
Phones
Shop
Why buy with Fizz?
How it works
Preloved phones
Financing with Affirm
Why Fizz
Switch to Fizz
Rollover
Flexible plans
My Rewards
Invite friends
Gifting
Newcomers
Help
FAQ
Forum
Support
Status of our services
My account
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Technical issues
Technical issues
Search in the Technical issues section
Most frequently asked questions
I’m having problems transferring my current phone number to Fizz. Why? What can I do?
As outlined below, there are several possible reasons for this situation. You will receive an email, as well as an in-account notification explaining...
What are the Fizz network settings (APN)?
An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone can be...
Status of our services
Our services are all fully functional. If you encounter any issue, discover the tools that are available to help you.
How do I set up my Wi-Fi modem?
Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680) A coaxial cable A power cord An ethernet cable The ethernet cable is...
My Internet service is not working. What do I do?
Your Wi-Fi network is not optimal, it’s slow or it cuts. Click here. Activate your modem and check your plan If your Home Internet plan is brand-new...