incompatible phone

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FAQs

FAQ

Is my phone compatible with the Fizz mobile network?

To switch your phone to Fizz, your phone must be unlocked and compatible with the Fizz network.
How do I switch my phone to Fizz?, 0, With Fizz, you bring your own phone. This saves you money — you don’t have to buy a new phone when you switch to a more affordable and flexible pla
Is my phone compatible with the Fizz mobile network?, 1, Your phone needs to meet a few critera if you want to use it on the Fizz mobile network. Android: The majority of Android pho
Which frequencies must my phone support?, 2, For an LTE-compatible phone configured with LTE network preferences: Calls: Your device must support HSPA 850 MH
Read more : What is an unlocked phone? 
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    Voicemail Not Working for Callers When Not Answering Phone - Please Create a Ticket and Sort Out?

    After successfully setting up voicemail last evening 12/19/18 (pin is correct, accepted recording, etc.) on an iPhone 6 and running the latest 12.1.2 and no carrier settings updates required at this time. People who call me are unable to actually get my personal greeting recording and rather get the "you're calling from a different phone, please enter your pin message on the account" (something like that). I've setup this phone for emergency calling and ways for others to get in contact and have chosen zero data (if that matters). I did however select and pay the $1 for voicemail when registering the SIM 23 days ago, though I don't see it listed on my plan/account when logging in (though I'm uncertain if I'm supposed to). This is what I see when clicking "manage plan": Voice: Unlimited minutes • Text message: Unlimited text messaging • Coverage: Canada + USA Here's my 1st Month/Activation Receipt details: Your monthly plan $25.00 Text $2.00 Coverage $16.00 Calls $6.00 Voicemail $1.00 Miscellaneous fees Customized phone number (One time fee) $1.00 _________ Please create a ticket and correct why voicemail is not working and sort out my account asap!

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    SMS (2-factor authentication) issues

    Hey Community,

     

    We understand that some Fizz members are reporting an issue; they are not receiving text messages (SMS) from certain companies such as Interac, Facebook and Amazon to name a few.

     

    The staff at Fizz is working around the clock in order to fix the situation. The service should be fully functional in the coming weeks. Most companies offer an alternate mode of communication. We recommend you choose one for now, and we will inform you when things are up and running.

     

    Thank you for your understanding and patience as we go through the final hurdles of our beta test.

     

    Thanks,

     

    -Fizz Community Team

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