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FAQs

FAQ

I participated in the mobile beta launch. What's next?

How do I know if I am getting the benefits associated with being a beta tester?, 1, Check the price of your plan in your Fizz account; that price will tell you whether or not you are enjoying preferential beta prices (between
How long will my beta period last?, 2, Your plan will remain at its beta price throughout your beta period, which is now at five (5) months, as opposed to the init
What will happen at the end of my beta period?, 3, Once those five (5) months are over, your plan will automatically migrate to the
What will happen if I modify my plan?, 4, If I modified my plan before November 20, 2018 You kept your beta benefits. If you haven't made any changes since 11
FAQ

How do I change my plan?

You can change your plan as often and as much as you like. All plan changes will take effect at the start of your next payment cycl
Read more :  What is an Add-On and how do I buy one?
FAQ

How do I make an international call when I am in my coverage area?

To make an international call, you have different options depending on your needs. Whatever option you choose for you
International Calls Option, 1, If you make international calls every month: add the International calls option to your plan. For $5 per month, you
International Calls Add-on, 2, If you make international calls occasionally: use the International Calls Add-on. The International calls Add-Ons a
Use the pay as you go, 3, To make international calls without changing your mobile plan nor buying Add-ons: use pay as you go. By adding fund
What is the cost when I call international from my coverage zone?, 4, You have all the costs of our Add-on and Pay as You Go in your Fizz account : Connect to your Fizz account In&nbs
Read more :  What is an Add-On and how do I buy one?