plan

Everything you need to know.

FAQs

FAQ

I participated in the mobile beta launch. What's next?

How do I know if I am getting the benefits associated with being a beta tester?, 1, Check the price of your plan in your Fizz account; that price will tell you whether or not you are enjoying preferential beta prices (between $1.
How long will my beta period last?, 2, Your plan will remain at its beta price throughout your beta period, which is now at five (5) months, as opposed to the initial three (3) we had promi
What will happen at the end of my beta period?, 3, Once those five (5) months are over, your plan will automatically migrate to the introductory prices that are currently offered. The date at which the
FAQ

How do I reactivate my Fizz plan?

We’ve been waiting with baited breath for you to come back (We knew you’d return to us for all those tasty Rewards and our easy, flexible mobile plans
Do you already have a SIM card?, J’ai ma carte SIM, How to reactivate your Fizz account when you have a SIM card: Go to the Reactivate page and log into your account. Review or adjust your plan
Do you need a new SIM card?, Nouvelle carte SIM, If you lost your phone or no longer have the SIM card you used before, you will need to order a new Fizz SIM card. How to order a new SIM card:
Read more :  How do I add a plan to my account?  How to manage multiple plans in my Fizz account?
FAQ

How do I make an international call when I am in my coverage area?

To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know th
International Calls Option, 1, If you make international calls every month: add the International calls option to your plan. You get each month a fixed number of minutes to make
International Calls Add-on, 2, If you make international calls occasionally: use the International Calls Add-on. The International calls Add-Ons are useful if you need to  m
Use the pay as you go, 3, To make international calls without changing your mobile plan nor buying Add-ons: use pay as you go. By adding funds to your wallet, you’ll be able
What is the cost when I call international from my coverage zone?, 4, You have all the costs of our Add-on and Pay as You Go in your Fizz account : Connect to your Fizz account In My plans, Manage
Read more :  What is an Add-On and how do I buy one? What is my Wallet and how do I use it? What can I do with my Wallet? How do I add fund
FAQ

How do I add a user to a plan?

When you add a plan to your account, one of these plans may not be used by you — it may be used by your child, your spouse, etc. You will be able t
Add a user with an account, 1, How to add a user with their own Fizz account: Go to My Plans in your Fizz account. Select the plan to which you want to add the user. Click
Add a user without an account, 2, How to add a user without their own Fizz account: Go to My Plans in your Fizz account. Select the plan to which you want to add the user. Cl
Read more : How do I remove a user from my plan? How do I manage permissions for a user on my plan? How do I add a plan to my account? How do I
  • Community hub

    Conversation
    Changer de forfait

    J'aimerais changer mon forfait. Comment je fais? Ai-je le droit de le faire 1 fois par mois? De plus, j'ai perdu mon mot de passe pour accéder à ma boîte vocale. Comment faire pour le réinitialiser

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    Modification de forfait pré-avril?

    Si j'effectue une modification à mon forfait avant le 1er avril, mais que cette modification ne s'applique qu'après le 1er avril, est-ce que je perdrai les avantages des launch prices? Merci

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    telephone 438 pas dans le forfait

    Appel impossible a un numéro 438. Message précisant que cet appel n'est pas dans le forfait, alors que j'ai un forfait illimité pour le Québec

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