plan

FAQs

FAQ

I participated in the mobile beta launch. What's next?

How do I know if I am getting the benefits associated with being a beta tester?, 1, Check the price of your plan in your Fizz account; that price will tell you whether or not you are enjoying preferential beta prices (between
How long will my beta period last?, 2, Your plan will remain at its beta price throughout your beta period, which is now at five (5) months, as opposed to the init
What will happen at the end of my beta period?, 3, Once those five (5) months are over, your plan will automatically migrate to the
What will happen if I modify my plan?, 4, If I modified my plan before November 20, 2018 You kept your beta benefits. If you haven't made any changes since 11
FAQ

How do I reactivate my Fizz plan?

We’ve been waiting with baited breath for you to come back (We knew you’d return to us for all those tasty Rewards and our easy, flexible
Do you already have a SIM card?, J’ai ma carte SIM, How to reactivate your Fizz account when you have a SIM card: Go to the
Do you need a new SIM card?, Nouvelle carte SIM, If you lost your phone or no longer have the SIM card you used before, you will need to order a new Fizz SIM card. How
Read more :  How do I add a plan to my account? 
FAQ

How do I make an international call when I am in my coverage area?

To make an international call, you have different options depending on your needs. Whatever option you choose for you
International Calls Option, 1, If you make international calls every month: add the International calls option to your plan. For $5 per month, you
International Calls Add-on, 2, If you make international calls occasionally: use the International Calls Add-on. The International calls Add-Ons a
Use the pay as you go, 3, To make international calls without changing your mobile plan nor buying Add-ons: use pay as you go. By adding fund
What is the cost when I call international from my coverage zone?, 4, You have all the costs of our Add-on and Pay as You Go in your Fizz account : Connect to your Fizz account In&nbs
Read more :  What is an Add-On and how do I buy one?
FAQ

How do I add a user to a plan?

When you add a plan to your account, one of these plans may not be used by you — it may be used by your child, your spouse, etc.
Add a user with an account, 1, How to add a user with their own Fizz account: Go to My Plans in your Fizz account.
Add a user without an account, 2, How to add a user without their own Fizz account: Go to My Plans in your Fizz account.
Read more : How do I remove a user from my plan?