cancellation

FAQs

FAQ

How do I manage an appointment for a technician to visit my service address?

How do I create an appointment for a technician to visit my service address?, 1, It’s easy to book an appointment to have a technician visit your service address. However, the process of booking an appointment varies d
How do I view my technician appointments?, 2, You can log into your Fizz account any time to see your past and future technician appointments. To view your Fizz technician
How do I change or cancel a technician appointment?, 3, You can log into your Fizz account to reschedule or cancel your technician visit up until the day of your appointment. To resch
What if I receive an email failure of an appointment?, 4, Here are some reasons why an appointment with a technician has failed at your service address: The appointment could no
FAQ

How do I unsubscribe from Fizz?

You can cancel your Fizz plan at any time. Cancellation will take effect at the end of your current payment cycle.
Cancel and DO NOT keep your number, 1, Log into your Fizz account to do it yourself: Go to My plans in your Fizz account. Select
Cancel and KEEP your number, 2, To keep your phone number at a new provider, first and foremost, DO NOT cancel your current Fizz service — only active phone numbers can be transfe
Cancel during the trial period, 3, Issuing you a refund is an essential component our trial period. The trial period is 15 days. (This excludes customers who have an approved Pro
Perks, 4, When you cancel your Fizz plan, you lose: All the Perks, Upgrades and Points associated with your account
Invite a friend, 5, Before you cancel your plan, consider inviting a friend to use Fizz — they will get a $25 credit.  
Deceased customer, 6, Following the death of a Fizz customer, a close friend or family member can close their account by filling in and submitting the