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FAQ

What box size should I use to return my Fizz Wi-Fi modem?

Make sure to use the proper box to send back your Fizz Wi-Fi modem, and pack it properly. More specifically: The box must respect the guidelines

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FAQ

I’m moving. How do I change my address for my Home Internet service?

Note: the steps here below will be replaced during the month of july by a simpler process. In the meantime, please move your Fizz Home Internet servic

Create a new Home Internet plan using your new address, 1, Create a new Home Internet plan using your new service address: Log into your Fizz account.. On the Overview page, click on Add a pla

Cancel the plan associated to your old address, 2, Once your new Home Internet plan has been activated at your new address, unsubscribe from the plan associated to your previous address. This way, you

Frequent questions and answers, 3, If I create a new plan at my new address, will the price of my Home Internet plan change? If you initially subscribed on or after March 13, 2019, s

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FAQ

How do I manage an appointment for a technician to visit my service address?

How can I plan the visit of a technician?, 1, The process of booking an appointment varies depending on your reason for booking a technician.   Important: A person over 18 years old mus

How do I view my appointments?, 2, You can log into your Fizz account any time to see your past and future technician appointments. Service calls (for repairs), however, do not appear i

How do I change or cancel an appointment?, 3, You can log into your Fizz account to reschedule or cancel your technician visit up until the day of your appointment. Service calls (for repairs), ho

What if I receive an email for the failure of an appointment?, 4, Here are some reasons why an appointment with a technician has failed at your service address: The appointment could not take place (you were ab

Frequently asked questions (and their answers), 5, If your appointment is for a service call (for repairs), click here.   Is my appointment still happening? Where’s the technician? Did I mis

Important things to know for any technician visit, 7, Your equipment should be easily accessible. Make sure to move ahead of time any furniture that may complicate things for the technician. A person

If the appointment is a service call (for repairs), 6, If your Home Internet service was diagnosed by our Customer Service team with a malfunction, a technician will be sent to your service address for a s

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FAQ

I’ve unsubscribed and want to return my modem. Where do I find my return ID number?

There are two ways to find your return ID number: In the confirmation email you received when you unsubscribed from Fizz. By returning to

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FAQ

I’ve unsubscribed. How do I return my Wi-Fi modem?

IMPORTANT: You are required to return your Fizz Wi-Fi modem within 15 days after your unsubscription date. How to mail your Wi-Fi modem to Fizz hea

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FAQ

How do I unsubscribe from Fizz Home Internet?

Is this goodbye? We’re sorry to see you go. Please let us know if there’s anything we can do to encourage you to stay with Fizz Home Internet. If y

What you lose if you unsubscribe, 1, What you lose if you unsubscribe: Internet service that stays fast, 24/7 Any points you earned in My Rewards Support from the good folks

If your mind is made up, here’s how to unsubscribe:, 2, Log into your account and go to Manage. Click on Unsubscribe. Scroll to the bottom and confirm by clicking Unsubscribe. Tell us why you are unsu

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