network

Everything you need to know.

FAQs

FAQ

Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map  If
Are there minutes in your plan?, 1, Make sure your plan includes calling minutes. If your plan does not include any minutes, it will be impossible to use your phone to make and receiv
Restart your phone, 2, Reboot (power cycle) your device by holding down the device’s start button for 10 seconds. After your applications load, your device will re-authen
Is the Fizz network chosen?, 3,  Make sure your device is configured to automatically connect to the mobile network.  IMPORTANT: Before beginning this process, make sure
Is the phone on the blacklist?, 4, Check if your mobile device is on the National Stolen Device Blacklist. If your device allows only emergency calls, a service provider may have add
Test with another phone, 5, If possible, test the network using a different phone. If you have access to a phone that is compatible with the Fizz mobile network, insert your F
FAQ

I can’t receive any calls on my phone. Why?

IMPORTANT: If your phone line has been active on the Fizz network for less than 48 hours, see:   Transferring your phone line If you’re
Make sure you have minutes, 1, Make sure you have minutes left on your plan. If your plan does not contain any minutes, it will be impossible to receive calls on your phone. S
Restart your phone, 2, Reboot (power cycle) your device by holding down the device’s start button for 10 seconds. After you reboot, your applications will reload. Your ph
Airplane mode or offline mode, 3, Make sure your phone is not in airplane mode or offline mode. If airplane mode or offline mode is activated on your phone, all connections such as
Is call forwarding activated?, 4, Make sure call forwarding is not enabled on your device. The process will vary depending on your device. Here are two examples: Android: Open th
Is call blocking activated?, 5, Make sure call blocking is not activated on your mobile device. The process of deactivating call blocking will vary depending on your device. Here
Is the "Do not disturb" option active?, 6, Make sure the “do not disturb” option is deactivated on your phone. The process for deactivating the “do not disturb” option will vary depending on
Is your phone on the Fizz network?, 7, Make sure your device is configured to automatically select the Fizz mobile network.  IMPORTANT: Before starting this process, make sure the S
Test using a different mobile phone, 8, If possible, do a test using a different mobile phone. If you have access to a phone that is compatible with the Fizz mobile network, insert your F
Is your number being transferred to Fizz?, 9, If your phone number is being transferred from your previous mobile service provider to Fizz, you may not be able to receive calls and text messages.