Home Internet

Everything you need to know.

FAQs

FAQ

Resolving issues

Your feedback is important to us. Our main objective is to keep members happy with a service that’s as easy and efficient as possible. If some
Open a live chat with the Fizz Customer Service team, 1, Most problems are resolved at this stage. Don’t see the chat bubble? You must be logged into your Fizz account and in the Solution Hub
FAQ

Resolving issues

Your feedback is important to us. Our main objective is to keep members happy with a service that’s as easy and efficient as possible. If some
Open a live chat with the Fizz Customer Service team, 1, Most problems are resolved at this stage. Don’t see the chat bubble? You must be logged into your Fizz account and in the Solution Hub
File an official complaint, 2, If your issue still isn’t resolved, or you’re not satisfied with the result, we apologize and request that you file an official complaint. Fill out
If your issue has still not been resolved to your satisfaction, 3, Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers abo
FAQ

Resolving issues

Your feedback is important to us. Our main objective is to keep members happy with a service that’s as easy and efficient as possible. If some
Open a live chat with the Fizz Customer Service team, 1, Most problems are resolved at this stage. Don’t see the chat bubble? You must be logged into your Fizz account and in the Solution Hub
File an official complaint, 2, If your issue still isn’t resolved, or you’re not satisfied with the result, we apologize and request that you file an official complaint. Fill out
FAQ

I’m moving. How do I change my address for my Home Internet service?

Note: the steps here below will be replaced towards the end of April by a simpler process. In the meantime, please move your Fizz Home Internet servic
Create a new Home Internet plan using your new address, 1, Create a new Home Internet plan using your new service address: Log into your Fizz account.. On the Overview page, click on Add a pla
Cancel the plan associated to your old address, 2, Once your new Home Internet plan has been activated at your new address, unsubscribe from the plan associated to your previous address. This way, you
If I create a new plan at my new address, will the price of my Home Internet plan change? If you initially subscribed on or after March 13, 2019, s