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Coverage
Activate my SIM
How it works
Add-ons
Travel
Points of sale
Internet
Our plans
Moving
Wi-Fi Technologies
How it works?
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Shop
Why buy with Fizz?
How it works
Preloved phones
Financing with Affirm
Why Fizz
Switch to Fizz
Rollover
Flexible plans
My Rewards
Invite friends
Gifting
Newcomers
Help
FAQ
Forum
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Status of our services
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First steps with my mobile plan
First steps with my mobile plan
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Most frequently asked questions
Activation: How do I transfer my current phone number to Fizz?
Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...
I’m having problems transferring my current phone number to Fizz. Why? What can I do?
As outlined below, there are several possible reasons for this situation. You will receive an email, as well as an in-account notification explaining...
How do I identify my account number to transfer my number to Fizz?
If you are following the process of transferring your current phone number to Fizz, the table below outlines the account number formats used by...
How do I make sure my mobile service is working properly?
IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...
When will my Fizz package be delivered?
The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...
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