MMS

Everything you need to know.

FAQs

FAQ

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirma
Make and receive a call, 1, <p><span><span><span><a href="https://u7954495.ct.sendgrid.net/wf/click?upn=j5LIadnrWqNeXhwGSR6iDfjUoTjnPEYNdBw8WMxVtL0-2BeWNWzHm5UdA4Rr4x6qJq77Ta-2Bh
Send and receive a text message (SMS), 2, <p><span><span><span><a href="https://u7954495.ct.sendgrid.net/wf/click?upn=j5LIadnrWqNeXhwGSR6iDUeH8vPJLnjnLSQKsYdqNLBWeBaNoj1la2STqll6sbtOxRZ62WpMWQ
If your plan contains data, turn off your Wi-Fi option and then:
Surf the Web, 3, <p><span><span><span><a href="https://u7954495.ct.sendgrid.net/wf/click?upn=j5LIadnrWqNeXhwGSR6iDVHhk6MZgHfiwnBbyEh6NygOFidWWI21szg2YofRRMhJfN5XWa6vEy
Send and receive an image/picture by text (MMS), 4, <p><span><span><span><a href="https://u7954495.ct.sendgrid.net/wf/click?upn=j5LIadnrWqNeXhwGSR6iDVHhk6MZgHfiwnBbyEh6NygOFidWWI21szg2YofRRMhJfN5XWa6vEy
FAQ

There is a delay before I receive text messages or multimedia text messages (SMS and MMS). Why?

When a phone tries to send a text message or a multimedia text message when it does not have access to the mobile network, delivery of th
Restart your phone, 1, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your
Is it with multiple users?, 2, Determine if this is an issue affecting one or many users. It is important to know if the issue occurs when you are m
Test with another phone, 3, If possible, do a test using a different mobile phone. If you have access to a phone that is compati
FAQ

The content of my text messages or multimedia text messages (SMS or MMS) is empty, incorrect or corrupted. Why?

When a text message is empty or corrupted, it is possible that its content has been damaged during its transition on the mobile network(s
Is there mobile data in your plan?, 1, Make sure your plan includes mobile data (My plans
Is the type of file the cause?, 2, Is the type of file the cause of the problem? Some files may require an application or hardware/software specificatio
Restart your phone, 3, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your
Is it with multiple users?, 4, Determine if this is an issue affecting one or many users. It is important to know if the issue occurs when you are m
Delete all message threads, 5, Delete all text message threads. Then try sending and receiving messages again. If this is an issue related to alread
Test with another phone, 6, If possible, do a test using a different phone. If you have access to a phone that
FAQ

I’m receiving multiple copies of my text or multimedia text messages (SMS or MMS). Why?

If you are receiving multiple copies of your text messages, it may be caused by an intermittent connection between your phone and the mob
Restart your phone, 1, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applicatio
Is it with multiple users?, 2, Determine if this is an issue affecting one or many users. It is important to know if the issue occurs when you are m
Delete the conversation and the contact, 3, Delete the conversation and the contact that are problematic. A contact on your phone may have been modified or corru
Test with another phone, 4, If possible, do a test using a different phone. If you have access to a phone that is compatible with the Fizz mobile
FAQ

I can’t send or receive multimedia text messages. Why?

IMPORTANT: If your phone line has been active on the Fizz network for less than 24 hours it is possible that mu
Are there text messages in your plan?, 1, Make sure you have text messaging in your plan. Text messages will work on your phone only if you have text messages
Is there mobile data in your plan?, 2, Make sure your plan includes mobile data. If your plan does not include data, you will not be abl
Restart your phone, 3, If the network signal is weak, your phone may be connected to an antenna that is not in an optimal location for you to access the network
Type the number manually, 4, Try sending your message without using your contacts list. A contact on your phone
Is the maximum capacity reached?, 5, Make sure your phone (or your recipient’s phone) has not reached the maximum capacity for the number of text messages it can send, receiv
Install the latest software update, 6, Make sure you have installed the most recent software update on your phone. To function optimally, text messaging may
Is the phone blocking text messages?, 7, Check if text messages are blocked on your phone. Text message blocking may be enabled on your (or your recipient’s)
Make sure your phone’s APN has been correctly configured, 8, Android
Test with another phone, 9, If possible, test the network using a different phone. If you have access to a phon