mobile

Everything you need to know.

FAQs

FAQ

Resolving issues

Your feedback is important to us. Our main objective is to keep members happy with a service that’s as easy an
Open a live chat with the Fizz Customer Service team, 1, Most problems are resolved at this stage. Don’t see the chat bubble?
FAQ

Resolving issues

Your feedback is important to us. Our main objective is to keep members happy with a service that’s as easy an
Open a live chat with the Fizz Customer Service team, 1, Most problems are resolved at this stage. Don’t see the chat bubble?
File an official complaint, 2, If your issue still isn’t resolved, or you’re not satisfied with the result, we apologize and request that you file an official complaint.
FAQ

Resolving issues

Your feedback is important to us. Our main objective is to keep members happy with a service that’s as easy an
Open a live chat with the Fizz Customer Service team, 1, Most problems are resolved at this stage. Don’t see the chat bubble?
File an official complaint, 2, If your issue still isn’t resolved, or you’re not satisfied with the result, we apologize and request that you file an official complaint.
If your issue has still not been resolved to your satisfaction, 3, Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers
FAQ

How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly:
Make and receive a call., 1, Doesn’t work?  
Send and receive a text message (SMS)., 2, Doesn’t work?
If your plan contains data, turn off your Wi-Fi option and then:
Surf the web., 3, Doesn’t work?  
Send and receive an image/picture by text (MMS)., 4, Doesn’t work?
Once these tests are completed, you’ll be ready to roll with Fizz line and your brand new mobile plan.