SMS

Everything you need to know.

FAQs

FAQ

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirma
Make and receive a call, 1, <p><span><span><span><a href="https://u7954495.ct.sendgrid.net/wf/click?upn=j5LIadnrWqNeXhwGSR6iDfjUoTjnPEYNdBw8WMxVtL0-2BeWNWzHm5UdA4Rr4x6qJq77Ta-2Bh
Send and receive a text message (SMS), 2, <p><span><span><span><a href="https://u7954495.ct.sendgrid.net/wf/click?upn=j5LIadnrWqNeXhwGSR6iDUeH8vPJLnjnLSQKsYdqNLBWeBaNoj1la2STqll6sbtOxRZ62WpMWQ
If your plan contains data, turn off your Wi-Fi option and then:
Surf the Web, 3, <p><span><span><span><a href="https://u7954495.ct.sendgrid.net/wf/click?upn=j5LIadnrWqNeXhwGSR6iDVHhk6MZgHfiwnBbyEh6NygOFidWWI21szg2YofRRMhJfN5XWa6vEy
Send and receive an image/picture by text (MMS), 4, <p><span><span><span><a href="https://u7954495.ct.sendgrid.net/wf/click?upn=j5LIadnrWqNeXhwGSR6iDVHhk6MZgHfiwnBbyEh6NygOFidWWI21szg2YofRRMhJfN5XWa6vEy
FAQ

There is a delay before I receive text messages or multimedia text messages (SMS and MMS). Why?

When a phone tries to send a text message or a multimedia text message when it does not have access to the mobile network, delivery of th
Restart your phone, 1, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your
Is it with multiple users?, 2, Determine if this is an issue affecting one or many users. It is important to know if the issue occurs when you are m
Test with another phone, 3, If possible, do a test using a different mobile phone. If you have access to a phone that is compati
FAQ

The content of my text messages or multimedia text messages (SMS or MMS) is empty, incorrect or corrupted. Why?

When a text message is empty or corrupted, it is possible that its content has been damaged during its transition on the mobile network(s
Is there mobile data in your plan?, 1, Make sure your plan includes mobile data (My plans
Is the type of file the cause?, 2, Is the type of file the cause of the problem? Some files may require an application or hardware/software specificatio
Restart your phone, 3, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your
Is it with multiple users?, 4, Determine if this is an issue affecting one or many users. It is important to know if the issue occurs when you are m
Delete all message threads, 5, Delete all text message threads. Then try sending and receiving messages again. If this is an issue related to alread
Test with another phone, 6, If possible, do a test using a different phone. If you have access to a phone that
FAQ

I can’t send or receive text messages (SMS). Why?

  IMPORTANT: Text messaging service (SMS) can take up to two (2) hours to be functiona
Make sure your plan includes text messages, 1, Log into your account to access the text message activation tool. If
Restart your phone, 2, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. After you reboot, your applications wi
Do you use a native application?, 3, Make sure you are using your phone’s native messaging app. If you are using a non-native application to send your messages, it’
Have you reached maximum capacity?, 4, Make sure your phone (or your recipient’s phone) has not reached the maximum capacity for the number of text messages it can send, receiv
Enter the number manually, 5, Try sending your text message without using your contacts list. A contact on your phone may have been modified or cor
Is the phone blocking text messages?, 6, Check if text messages are blocked on your phone. Text message blocking may be enabled on your (or your recipient’s)
Install the most recent software update, 7, Make sure you have installed the most recent software update on your phone. To function optimally, text messaging may
The number to the SMSC is configured ok?, 8, Make sure your phone is correctly configured for the Short Message Message Service Center (SMSC). The number configur
Test using a different mobile phone, 9, If you have access to another phone that is compatible with the Fizz mobile network, insert your Fizz SIM card to see if the problem repe
  • Community hub

    Conversation
    Web to SMS ?

    Hello, Can I send a SMS through email ( web ) to a Fizz subscriber like number@fizz.ca or whatever ? THanks

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    Conversation
    I have read and tried all the solutions, but still cannot receive any SMS?

    After going through all the questions and suggested solutions, nothing seems to fix it. The SMSC is correct. I have tried with different phones (iPhone, android). In no way can I receive any SMS. It does send them (with a delay). So far, my experience with Fizz has been absolutely horrible. Thus far, I would not recommend it to anyone. Between troubles with login, SMS, 2FA... this has taken up too much of my time to be worth saving a few dollars a month.

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    Conversation
    Phone tells me it cant send sms?

    Sms were working this morning. Since about 2 hrs i cant send anything. Phone tell me it cant send out message. Tried the traditional reboot and still doesnt work. Anybody else having this problem this morning? March 5th am

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