SMS

Everything you need to know.

FAQs

FAQ

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. For
Make and receive a call, 1, Doesn't work?  
Send and receive a text message (SMS), 2, Doesn't work?
If your plan contains data, turn off your Wi-Fi option and then:
Surf the Web, 3, Doesn't work?  
Send and receive an image/picture by text (MMS), 4, Doesn't work?
FAQ

There is a delay before I receive text messages or multimedia text messages (SMS and MMS). Why?

When a phone tries to send a text message or a multimedia text message when it does not have access to the mobile network, delivery of the message may
Restart your phone, 1, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your p
Is it with multiple users?, 2, Determine if this is an issue affecting one or many users. It is important to know if the issue occurs when you are messaging just one person, or m
Test with another phone, 3, If possible, do a test using a different mobile phone. If you have access to a phone that is compatible with the Fizz mobile network, insert your F
FAQ

The content of my text messages or multimedia text messages (SMS or MMS) is empty, incorrect or corrupted. Why?

When a text message is empty or corrupted, it is possible that its content has been damaged during its transition on the mobile network(s). It coul
Is there mobile data in your plan?, 1, Make sure your plan includes mobile data (My plans). If your plan does not include data, you will not be able to connect to the Fizz mobile in
Is the type of file the cause?, 2, Is the type of file the cause of the problem? Some files may require an application or hardware/software specifications, such as the Flash module,
Restart your phone, 3, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your p
Is it with multiple users?, 4, Determine if this is an issue affecting one or many users. It is important to know if the issue occurs when you are messaging just one person, or m
Delete all message threads, 5, Delete all text message threads. Then try sending and receiving messages again. If this is an issue related to already existing threads, deleting t
Test with another phone, 6, If possible, do a test using a different phone. If you have access to a phone that is compatible with the Fizz mobile network, insert your Fizz SIM
FAQ

I can’t send or receive text messages (SMS). Why?

  IMPORTANT: Text messaging service (SMS) can take up to two (2) hours to be functional if your mobile line has just been activated on Fi
Make sure your plan includes text messages, 1, Log into your account to access the text message activation tool. If your plan does not include text messages, it will be impossible for you to sen
Restart your phone, 2, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. After you reboot, your applications will reload. Your phon
Do you use a native application?, 3, Make sure you are using your phone’s native messaging app. If you are using a non-native application to send your messages, it’s possible that the
Have you reached maximum capacity?, 4, Make sure your phone (or your recipient’s phone) has not reached the maximum capacity for the number of text messages it can send, receive or store.
Enter the number manually, 5, Try sending your text message without using your contacts list. A contact on your phone may have been modified or corrupted by a system update or s
Is the phone blocking text messages?, 6, Check if text messages are blocked on your phone. Text message blocking may be enabled on your (or your recipient’s) phone, preventing your message
Install the most recent software update, 7, Make sure you have installed the most recent software update on your phone. To function optimally, text messaging may require the most recent updat
The number to the SMSC is configured ok?, 8, Make sure your phone is correctly configured for the Short Message Message Service Center (SMSC). The number configured in your phone must be: 1-43
Test using a different mobile phone, 9, If you have access to another phone that is compatible with the Fizz mobile network, insert your Fizz SIM card to see if the problem repeats itself. T