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Everything you need to know.

FAQs

FAQ

I’m receiving multiple copies of my text or multimedia text messages (SMS or MMS). Why?

If you are receiving multiple copies of your text messages, it may be caused by an intermittent connection between your phone and the mobile network.
Restart your phone, 1, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your p
Is it with multiple users?, 2, Determine if this is an issue affecting one or many users. It is important to know if the issue occurs when you are messaging just one person, or m
Delete the conversation and the contact, 3, Delete the conversation and the contact that are problematic. A contact on your phone may have been modified or corrupted by a system update or sof
Test with another phone, 4, If possible, do a test using a different phone. If you have access to a phone that is compatible with the Fizz mobile network, insert your Fizz SIM
FAQ

I can’t send or receive multimedia text messages. Why?

IMPORTANT: If your phone line has been active on the Fizz network for less than 24 hours it is possible that multimedia text messages have not be
Are there text messages in your plan?, 1, Make sure you have text messaging in your plan. Text messages will work on your phone only if you have text messages and mobile data included in yo
Is there mobile data in your plan?, 2, Make sure your plan includes mobile data. If your plan does not include data, you will not be able to connect to the Fizz mobile internet network.
Restart your phone, 3, If the network signal is weak, your phone may be connected to an antenna that is not in an optimal location for you to access the network. Reboot (
Type the number manually, 4, Try sending your message without using your contacts list. A contact on your phone may have been modified or corrupted by a system update or softwa
Is the maximum capacity reached?, 5, Make sure your phone (or your recipient’s phone) has not reached the maximum capacity for the number of text messages it can send, receive or store.
Install the latest software update, 6, Make sure you have installed the most recent software update on your phone. To function optimally, text messaging may require the most recent updat
Is the phone blocking text messages?, 7, Check if text messages are blocked on your phone. Text message blocking may be enabled on your (or your recipient’s) phone, preventing your message
Make sure your phone’s APN has been correctly configured, 8, Android Steps to follow for configuring the APN can vary from one phone to another. Here's an example: Settings → Connections → Mobile netwo
Test with another phone, 9, If possible, test the network using a different phone. If you have access to a phone that is compatible with the Fizz mobile network, insert your F
FAQ

I can’t send or receive text messages (SMS). Why?

  IMPORTANT: Text messaging service (SMS) can take up to two (2) hours to be functional if your mobile line has just been activated on Fi
Make sure your plan includes text messages, 1, Log into your account to access the text message activation tool. If your plan does not include text messages, it will be impossible for you to sen
Restart your phone, 2, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. After you reboot, your applications will reload. Your phon
Do you use a native application?, 3, Make sure you are using your phone’s native messaging app. If you are using a non-native application to send your messages, it’s possible that the
Have you reached maximum capacity?, 4, Make sure your phone (or your recipient’s phone) has not reached the maximum capacity for the number of text messages it can send, receive or store.
Enter the number manually, 5, Try sending your text message without using your contacts list. A contact on your phone may have been modified or corrupted by a system update or s
Is the phone blocking text messages?, 6, Check if text messages are blocked on your phone. Text message blocking may be enabled on your (or your recipient’s) phone, preventing your message
Install the most recent software update, 7, Make sure you have installed the most recent software update on your phone. To function optimally, text messaging may require the most recent updat
The number to the SMSC is configured ok?, 8, Make sure your phone is correctly configured for the Short Message Message Service Center (SMSC). The number configured in your phone must be: 1-43
Test using a different mobile phone, 9, If you have access to another phone that is compatible with the Fizz mobile network, insert your Fizz SIM card to see if the problem repeats itself. T
FAQ

How do I change the types of emails and texts I receive from Fizz?

Via your Profile, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via e
Account communication preferences, Communication du compte, Defines the type of communication you will receive at the account level — for example, messages about payment, My Rewards, and about multiple users th
Plan communication preferences, Préférences de communication, Defines the type of communication you will receive about your specific mobile plan — for example, updates and alerts on usage, data and roaming.