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How to find your Services agreement: Go to My Plans in your Fizz account. If you have multiple plans on your account, you will see them all here. Click on Manage plan for the plan you wish to view. In the Manage interface, scroll to the bottom and select Services agreements. All your Services agreements will be listed here by date. The most recent Services agreement document is the one that applies to your current plan.
Fizz.ca
Plan change policy (EN)
Plan change policy Last update: NOVEMBER 2023 PLEASE READ THIS POLICY CAREFULLY WHICH IS AN INTEGRAL PART OF YOUR FIZZ SERVICES AGREEMENT. 1. Applicability The plan change policy applies to any Fizz member who has an active plan. 2. Notice of change This policy is subject to change without notice. We invite you to consult it periodically. 3. How it works Any change to your plan must be done by you (the member) on your account on fizz.ca. How to change my mobile plan How to change my Home Internet plan Important: A freeze period is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your plan. You will have to wait for the next payment cycle. All dates are based on Eastern Time. Important: To ensure that a change to your plan comes into effect
Fizz.ca
A Sturdy Internet - (EN)
A Sturdy Internet. Fizz Home Internet is the real deal. 95%. That makes a lot of smiles. That’s the percentage of current Fizz Home Internet members who report being happy with their service. 1 Which is not a surprise knowing that Fizz Home Internet is powered by an established, high-performance residential Internet connection. 2 You too will smile as you surf, download and stream. Create your plan Truly all-inclusive unlimited plans. Don’t fear hidden fees — the Wi-Fi modem is included, there are no shipping or installation fees 3 and you never pay overage charges. A proven track record Sit back, relax and start browsing: 95% of current Fizz Home Internet members report being happy with their service. 4,5 Inviting friends leads to great savings. Every time you invite a friend to join Fizz, you both earn a $25 referral bonus. The more friends you invite, the more you can
FAQ
Subscription area versus coverage area
Mobile services are available in the provinces of Quebec, Ontario, Manitoba, Alberta, and British Columbia. To check if your address is located in an area where the subscription is available and to get more details about the coverage, please refer to our dynamic coverage map. What is the difference between my coverage area and subscription area? Your coverage area is where you can use your Fizz plan without paying roaming fees. When you subscribed and created your plan, you chose your coverage area: provincial (Quebec, Ontario, British Colombia, Alberta or Manitoba), Canada or USA + Canada. If you roam outside your coverage area, you can use your Fizz plan on our partner networks. Log into your account any time to change your coverage area: How to change your plan. Any change will take effect at the start of your next payment cycle. If you selected the provincial coverage in your plan, consider buying a Travel Add-on or an International call Add-on to make your calls to Canada or the United States. The subscription area is the area where you must live to be a Fizz subscriber. If you live in the subscription area and your address is not recognized, do not hesitate to contact us so that we check with you. Use your Fizz account to check whether a destination is included or not in your coverage area. Once logged in, under your mobile plan, click on Manage / Add-ons. Enter the destination. If the search gives no result, it means that the destination is included in the coverage area you chose for your plan. If on the contrary you see various price options to make or receive calls for this country, this means that this destination is not included in your coverage area. Good to know: Hawaii, Alaska and
Fizz.ca
Rewards_V2- (en)
My rewards: the longer you stay, the more you benefizz. Your progress: making your way to the top. Throughout your Fizz journey, we salute your actions (big and small) with points and badges, such as when you invite your first friend to join Fizz or help someone on the Community Hub. As you accumulate points and badges, you move up through the levels of the program. Doesn’t get any easier than that. Learn more Your rewards: who doesn’t like free stuff? Each My Rewards level you reach opens the door to upgrades that just keep getting better and better. Once activated on your plan, an upgrade is recurrent (as in, you enjoy it E V E R Y month). And that’s just for starters. We’ll even throw in one-time perks once in a while, just to say thanks for being here … Learn more Level 4 Level 4 Lev Lev
FAQ
When will my Fizz package be delivered?
The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order summary is for reference only; Fizz cannot guarantee a specific delivery date. Important: The scheduled delivery date cannot be changed. What are the delivery times for a SIM card or a device? You should plan between 2 to 5 working days for the delivery of a SIM card. Deliveries are made from Monday to Friday between 8:00 am and 5:00 pm. If the delivery time includes a holiday, it will take an extra day for delivery. For a phone or Wi-Fi modem, you will receive an email with a tracking number to follow your package. To check the status of your delivery: Log into your account and go to My settings > Order history > View Details Click on the shipment number to view your delivery details on the courier's website. Good to know: for Planète Courrier, go to "click for more info" and enter the postal code of the delivery address to see the delivery details. An issue with your delivery? Contact the courier directly. If their team can't help you, contact us by chat and we'll see what's the best way to help you. I missed my delivery of a phone or Wi-Fi modem. What should I do? Instructions to follow will be available in your Order History. From your Fizz account, go to My settings > Order History > View Details Click on the shipping number to access the courier instructions. You may need to schedule a new delivery attempt, or need to pick up your package yourself for example. Particulars for the delivery of a phone or a Wi-Fi modem. If you are expecting delivery of
Fizz.ca
SIM card MACHINE DISTRIBUTRICE - (en)
Are you sure? Without texts in your plan, you won’t be able to send text messages. You will, however, continue to receive them (incoming texts are always free). Cancel Confirm Are you sure? Without any minutes in your plan, you won't be able to make or even receive calls unless you add funds to your Fizz wallet or buy an Add-on. Cancel Confirm Choose from our selection of countries for $2/month Calls to the selected country must be made from your coverage area. If you can’t find a specific country in this list, choose an Add-on instead, available via the Manage my plan menu. Country Cancel Confirm Your experience starts with a SIM card. Once activated in your phone, it’s what enables your phone to connect to the Fizz mobile network. 1 Get your SIM card for only $15. 2 Activate your SIM card online, and create the mobile plan