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You can change your plan directly in your account on Fizz.ca. Changes will go live come your next payment cycle. Good to know: Keep in mind the freeze period during which your plan cannot be modified. Ideally, aim to submit your changes when there are at least six (6) days left in your current payment cycle. How can you know? Go in Your account > My plans. Look right under your monthly price and you will see the days remaining in your payment cycle. When unsubscribing from a plan, the freeze period does not apply. You can proceed at any time. To change your plan: Log in to your account on Fizz.ca and go under My plans > Manage plan > Change my plan. As you change your plan details with the online tool, you will see your new monthly fee in the box below. When you like what you see, save your changes. Important – Any change to your plan must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy. Your new plan Your new plan will be live at the start of your next payment cycle . For a Home Internet plan: When your new plan goes live on the first day of your new payment cycle, restart your Wi-Fi modem. See how For a mobile plan: If you need features such as data, minutes, texts or minutes for international calls immediately before your new plan goes live, buy an Add-On or use your Fizz Wallet to pay as you go. Also, know that your rolled-over data will match your new coverage. For example, if you switch from a Canada to a Canada-U.S. plan, you will be able to use your rollover data in the Canada-U.S. zone. To cancel your changes Simply go back in

Things change — we get it. Need faster Internet? Need to slow things down? You can change your plan directly in your account on Fizz.ca. Changes will take effect on your next payment cycle. Good to know: Keep in mind the freeze period during which your plan cannot be modified. Ideally, aim to submit your changes when there are at least 4.5 days (108 hours) left in your current payment cycle. How can you know? Go in your account > My plans. Look right under your monthly price and you will see the days remaining in your payment cycle. To change your plan Go to  My Plans  in your Fizz account. Scroll to the plan you wish to change. Click on  Manage > Adjust your plan . Choose your new speed. Y ou will see your new monthly fee in the box below. When you like what you see, save. Changes take effect at the start of your  next payment cycle . Good to know: When you change your plan, you don't lose your rewards. For example, the My Rewards upgrade for dollars off the price of your plan, or the one for free mobile data every month will continue to apply to your new plan. Important – Any change to your plan must be made in accordance with the plan change policy detailed on  https://fizz.ca/en/plan-change-policy.   Restart your modem When your new plan goes live on the first day of your new payment cycle, restart your Wi-Fi modem: Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait ten (10) seconds. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. To cancel the changes you made to your plan Go

The excitement that comes with the arrival of a new phone is hard to beat. Congratulations on your latest acquisition. We are delighted you chose Fizz to enjoy it. Any phone purchased on fizz.ca is unlocked. You are solely responsible for the security and privacy maintenance of your phone. Adding a passcode for example to protect your phone from unauthorized use is good practice. If you are new to Fizz mobile services Welcome! Activating your Fizz SIM card with the plan of your dreams is the first thing to do. Visit fizz.ca/activation and follow the on-screen steps. If anything is unclear, check out our activation FAQ . If you already have an active Fizz mobile plan If your new phone is replacing one with an active Fizz mobile plan, follow these steps: Pop out the phone tray of your old phone, and retrieve your Fizz SIM card. Place it into the tray of your new phone.* Restart your phone. Your phone will authenticate to the Fizz mobile network, and work with your existing mobile plan. Remember, the content from your old phone will not be imported with the SIM card swap. This includes your contacts, your Google or Apple ID account, old text messages, and the various apps you downloaded over time. Your Fizz SIM card is too small for your new phone? Use the support it came in to adjust its size to a larger one. If you don’t have that plastic support anymore, you’ll have to order a new SIM card . I don’t have a Fizz SIM card A Fizz SIM card is key to use the mobile plan of your dreams. If you forgot to order a Fizz SIM card with your phone, no worries. We’ll get you set up in no time. If you lost

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make sure you have the most recent software update on your mobile device Four easy tests to confirm your Fizz line is functioning properly Make and receive a call Doesn't work? Send and receive a text message (SMS) Doesn't work? If your plan contains data, turn off your Wi-Fi option and then: Surf the Web Doesn't work? Send and receive an image/picture by text (MMS) Doesn't work?