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Mobile Menu
Mobile
Our Plans
Coverage
Activate my SIM
How it works
Add-ons
Travel
Points of sale
Internet
Our plans
Moving
Wi-Fi Technologies
How it works?
Phones
Shop
Why buy with Fizz?
How it works
Preloved phones
Financing with Affirm
Why Fizz
Switch to Fizz
Rollover
Flexible plans
My Rewards
Invite friends
Gifting
Newcomers
Help
FAQ
Forum
Support
Status of our services
My account
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Manage my Home Internet
Manage my Home Internet
Search in the Manage my Home Internet section
Most frequently asked questions
How do I update my payment method or credit card information?
Adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a...
Is it possible to transfer my plan to another account?
The short answer, unfortunately, is no. As much for a mobile plan as for an Internet plan, our systems do not allow the transfer from one account to...
What are the Fizz apps?
To manage your Fizz account. In fact, our website has been designed to allow you to manage your account online, even from your phone. So no need for...
What box size should I use to return my Fizz Wi-Fi modem?
Make sure to use the proper box to send back your Fizz Wi-Fi modem, and pack it properly. More specifically: The box must respect the guidelines set...
How can I use my own Wi-Fi router with Fizz?
Disable the Wi-Fi feature of the Fizz Wi-Fi modem In bridge mode, the two (2) Wi-Fi radios built into your Fizz Wi-Fi modem will be deactivated, thus...
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