Incorrect

Everything you need to know.

FAQs

FAQ

The content of my text messages or multimedia text messages (SMS or MMS) is empty, incorrect or corrupted. Why?

When a text message is empty or corrupted, it is possible that its content has been damaged during its transition on the mobile network(s). It could also be a misinterpretation made by the phone, or mishandling by the sender. For example, a text message containing only spaces might give the impression that the message content is missing. Troubleshooting: Is there mobile data in your plan? Make sure your plan includes mobile data (My plans). If your plan does not include data, you will not be able to connect to the Fizz mobile internet network. You can adjust your plan to add data. This change comes into effect at the start of your next billing cycle. You can also add data to your plan and use them right away by buying a data Add-on. Remember that you can also access the internet by connecting to a WiFi network. Is the type of file the cause? Is the type of file the cause of the problem? Some files may require an application or hardware/software specifications, such as the Flash module, to be able to display certain content. Do some tests by sending different types of messages to other users to determine if the problem is limited to one type of file. Restart your phone Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network. Is it with multiple users? Determine if this is an issue affecting one or many users. It is important to know if the issue occurs when you are messaging just one person, or many different people. Do several tests, using the same type of message, with different