Resolving issues

Your feedback is important to us.

Our main objective is to keep members like you happy with a service that’s as easy and efficient as possible. If an issue is making your Fizz experience unpleasant, we’d like to know about it so we can try to help you in solving it. 

 

  1. Chat live with one of our reps.

    Most problems are resolved following this step. To chat with our Customer Service team:

     

    If you still need a hand after having chatted with the Customer Service team, proceed to step 2 in order to submit an official complaint.

     

  1. File an official complaint

    If your issue hasn’t been addressed, or if you’re not satisfied with the result, we apologize and request that you file an official complaint:

    • Fill out the online form, clearly describing the issue and why the solution we’ve proposed does not meet your needs.
    • In order for your complaint to be considered, you must have initially transacted with our Customer Service team.
    • If that is the case, a specialized member of our staff will contact you within 48 business hours of receiving your form.

     

    It is quite rare that this process leaves your issue unresolved. If you made sure to try to resolve your situation with us beforehand, and that your issue nonetheless remains unresolved at this point, or if you’re not satisfied with the result, the CCTS may be able to help you.