My Wi-Fi network is slow. How do I make it faster?

This is the 1st key step. Using the Fizz Wi-Fi app, start a scan of your network. You will be presented with different recommendations to address the issue. 

1. Unplug the power cable on your Wi-Fi modem.
2. Make sure all the lights on the modem are off once you have unplugged it.
3. Wait ten (10) seconds.
4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.

It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button.

The waves in your Wi-Fi network may be attenuated by various obstacles and sources of interference, causing speed drops and partial or complete disconnections of your internet connection.

Sources of interference include:

• Nearby Wi-Fi networks
• Surveillance cameras
• Baby monitors
• Microwave ovens
• Etc.

Obstacles to Wi-Fi waves include:

• Construction materials (concrete, aluminum, etc.)
• Heated flooring
• Mirrors
• Windows
• Etc.

If you are unable to change your environment to limit sources of Wi-Fi signal attenuation, it would be better to use a network cable (RJ45).

A cable is included in the original box of your Fizz Wi-Fi modem.

If the low speed is limited to one browser, one website or only one application, uninstall the browser or application from your device. 

If the situation remains unchanged after you reinstall the browser or application, consult support for this particular product.  

Here are some examples of web browsers you could use: 

• Google Chrome  

• Microsoft Internet Edge (Explorer)  

• Mozilla Firefox  

• Apple Safari  

• Etc  

Each subscribed device has a Wi-Fi standard. This standard represents the maximum speed that the device can reach.

Here is a list of Wi-Fi standards and their approximate speed:

Standards A, B and G are now obsolete based on average use.

A Wi-Fi network can be compared to a highway. Devices that use obsolete standards are like a vehicle that slows down an entire lane.

Different devices supporting the same Wi-Fi standard may not all have the same maximum speed.
Only the latest, state-of-the-art devices will be able to reach maximum speeds.

Consult the manufacturer’s datasheet to see which standard your device is using.

If the band steering function on your Wi-Fi modem is turned off, in most cases it’s preferable to manually select the 5GHz Wi-Fi frequency band.

Your Fizz Wi-Fi modem uses by default the frequency band steering technology. When this function is disabled, the Wi-Fi modem will display two (2) frequency bands, 2.4 GHz and 5 GHz. Manually select the 5 GHz from your devices.

The modification of this option is possible thanks to the Fizz Wi-Fi app:

1. Choose: ''My Wi-Fi''
2. Go to the settings (gear wheel icon) 
3. Activate/Deactivate the Band steering option 

The Fizz Wi-Fi app is available for free on: 

• Google Play 

• App Store 

This change can also be applied through the Wi-Fi modem user interface:

1. Log in at: 192.168.0.1 from the web browser of any device.

2. Log in using the following information:

• Username: cusadmin
• Password: xxxxxxxx (Password you chose during initial setup)

 
3. Go to the next section to apply changes:

Wireless ->Advanced -> 2.4 Ghz or 5Ghz -> Band Steering (Disable)

You'll need your Wi-Fi network password. If you can't remember it, you'll need to recover it. 

How to recover my Wi-Fi password 

Reduced speeds are possible if your plan is not sufficient for your needs, or if several people are using your Wi-Fi network simultaneously.

Some devices connected to your Wi-Fi network could also be using your network in the background, for example:

• Operating system updates
• Photo albums that are syncing
• Cloud hosting
• Etc.

Here are some examples of average usage:

The information provided above is when the Wi-Fi connection is optimal, without interference or congestion. 

IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).

Locate the reset button at the back of the Wi-Fi modem and using a small, sharp object, press the modem’s reset button for 10 seconds.

Once your modem has restarted, follow the same instructions you used when you initially installed it.

Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.