Important information for mobile members who subscribed before October 17, 2019.
If you subscribed to Fizz mobile services before October 17, 2019, this means you joined us during our early days.
This also means you are paying less for your mobile plan than the price currently advertised on our website.
If this is the case, these questions and answers are for you.
What will happen to the price of my mobile plan if prices change?
I subscribed BEFORE April 12, 2019:
To thank you for being true ambassadors from the get-go, the price you are paying now will stay the same (1). If you change your plan, however, you will lose the price you are paying now, and regular prices will apply.
I subscribed BETWEEN April 12, 2019, AND October 16th, 2019, inclusively:
When you subscribed to Fizz during the stabilization period, you were informed that your plan was to switch to its regular price once that period was over. But to thank you for your patience and collaboration, you get to keep the price you are paying now until early 2020. You will be notified of the switch to the regular price 30 days in advance. If you change your mobile plan, however, you will lose the price you’re paying now, and regular prices will apply.
If I want to add an Add-on to my plan, does that count as a change, which will result in me paying regular prices?
No. An Add-on is a punctual additional block of data, minutes, texts or international minutes that you’re adding to your monthly plan. It’s not a recurrent change to your monthly plan, which means your plan will keep its reduced price. Other examples that won’t impact the reduced price of your plan include any action related to your Fizz wallet, a change of address, phone number or payment method, adding an extra user to your account or any action listed under the advanced parameters menu.
However, Fizz also offers recurring options for your plan. And so adding the voicemail or international call option to your monthly plan will result in your plan switching to regular prices.
What happens if I make a change to my plan using the rewards I received via the My Rewards program?
The rewards you received, whether buckets of mobile data or dollar rebates, can be added, changed or removed from your plan at anytime. This type of change will not impact the advantage you are enjoying for the price of your plan. These rewards were given to you to thank you for being with us. They complement your plan so it works harder for you month after month. Hence, don’t hold back and enjoy your rewards whenever you please.
Does that mean that I can’t make changes to my mobile plan?
We are currently working on a solution to offer you greater flexibility, and allow you to experience Fizz to its full potential. We’ll get back to you on that in 2020.
(1) Should a price increase occur, you would be notified 30 days in advance.