I participated in the mobile beta launch. What's next?

  1. How do I know if I am getting the benefits associated with being a beta tester?

    Check the price of your plan in your Fizz account; your monthly fee will tell you whether or not you are enjoying the beta discount (between $1.00 and $8.00 per month). The beta phase ended at midnight on November 20, 2018. To receive beta benefits, your phone number had to be activated before November 20, 2018. Please know that two (2) months were added to the initial three (3) beta months, which means you get to enjoy your plan’s preferential price for a total of five (5) months.

    If your Fizz phone number was activated after November 20, 2018, at midnight, we’re sorry to inform you that the beta benefits do not apply to you. However, you can still take advantage of our introductory prices.

  1. Now that Fizz is open to everyone, does this change the benefits I was promised as a beta tester?

    Because you were a beta tester, you will continue to enjoy your plan at a special beta discount. While the initial beta period was set to three (3) months, know that it was extended by another two (2) months, which means you get to enjoy your plan’s preferential price for a total of five (5) months (calculated starting from your activation date).

    Make sure, however, that you don’t change your plan during those five (5) beta months, or else regular prices will apply and you will no longer have access to your beta price.

  1. How long will my beta period last?

    Your plan will remain at its beta price throughout your beta period, which is now at five (5)  months, as opposed to the initial 3 we had promised you.

    These five (5) months are calculated starting from the day you activated your Fizz phone number. Make sure, however, that you don’t change your plan during those five (5) beta months, or else regular prices will apply and you will no longer have access to your beta price.

     

    Beta phase extension

    Good news! As of December 17, the beta period for our mobile service has been extended by two (2) months. You therefore benefit from your preferential price for a total of 5 months, as opposed to the initial 3 we had promised you.

    To who are you offering an extra two months for their beta price?

    This extension applies to members who activated their Fizz SIM card between September 24 and November 20, 2018, and who are still currently enjoying beta prices.

    I am a beta tester. Why haven’t I received yet the email telling me I get an extra two months at my beta price?

    We are communicating this great news to our eligible members in waves. You should therefore receive an email from us within the next few days, if you activated your Fizz SIM card between September 24 and November 20, 2018, and you are still currently enjoying beta prices.

    I was a beta tester but I changed my plan. Am I still eligible?

    Unfortunately, no. Only those who are still enjoying their plan at its beta price are eligible for these two extra months at the beta price.

    How long will I have access to my beta price?

    To thank you for supporting us from the very beginning despite a few hiccups, we’re offering you two (2) extra months to enjoy your current beta price. You’ll therefore benefit from your preferential price up until your date activation plus five (5) months.

    What do I need to do?

    Nothing. Don’t touch your plan. It needs to remain as is for its current preferential price to be automatically extended by two (2) months. If you change it, you will lose your beta price for good.

  1. What will happen at the end of my beta period?

    Just before the end of your beta testing period, which now totals five (5) months thanks to the two-month extension announced in December, we will send you an email letting you know that your beta is coming to an end. Once those months are over, your plan will automatically migrate to the introductory prices that are currently offered, regardless of when your five (5) month beta period ends.

  1. What will happen if I modify my plan?

    If I modified my plan before November 20, 2018

    If you made changes to your plan before November 20, 2018, you will still enjoy the beta price you validated even if your next payment cycle begins after November 21, 2018, at which time these changes come into effect. But careful. From now on, do not touch your plan: to keep enjoying its preferential price until the end of your five (5) beta months, your plan needs to remain as is.

    If you lost your beta price despite having  made your plan changes before November 20, 2018, there might have been a temporary setting error. We identified these few cases and will resolve your situation as soon as possible so you can keep enjoying your plan at its preferential price.   

    If I modified my plan on or after November 21, 2018

    If you modified your plan on or after November 21, 2018, you lost the benefits pertaining to the beta and now benefit from the introductory prices that are currently being offered.