2019 Fizz Summer Activities

It was a real treat to see you during our summer activities. Here are some questions and answers following your participation in those activities, and the promise we made at that time of 2 GB of mobile data.

What do I need to do to receive my 2 GB of mobile data? Do I have to be a Fizz member?

Yes, you must be a Fizz member to receive your 2 GB of mobile data, issued as two perks of 1 GB each within the My Rewards program. And of course, it goes without saying that you need at least one active Fizz mobile line to use (or gift) these perks.

Not a Fizz member yet?
  • You must create your Fizz account before September 16 using the email address you entered when you participated in our summer activities.
  • IMPORTANT — Confirm your email address (you’ll receive an email to this effect).
  • The two perks of 1 GB each will be deposited in your account come this October 1st.
  • You’ll then have 90 days to decide whether you wish to join the Fizz community by activating a mobile line. If you proceed, you’ll be able to activate these perks.
  • Once a perk is activated, you have 30 days to use it.
Already a Fizz member?
  • Come this October 1st, two perks of 1 GB each will be automatically deposited in the Fizz account associated with the email address you entered during our summer activities.

 

I participated several times to the Fizz summer activities. Will I receive more than 2 GB of mobile data?

Unfortunately, no. We offer 2 GB per Fizz account, regardless of the number of times you participate.

 

I created my Fizz account after September 16. Will I receive my 2 GB of mobile data anyways?

Sorry. September 16 was the cut-off date to create your account in order to receive the 2 GB of mobile data promised as part of our summer activities.

 

When will I receive my 2 GB of mobile data?

On October 1st, two perks of 1 GB each (thus totalling 2 GB of mobile data) will be automatically deposited in the Fizz account associated with the email address you entered during our summer activities.

 

I haven’t received the detailed confirmation email in the days following the Fizz summer activities I participated in. What do I need to do?

You must contact our Customer Service team: log into your Fizz account, and click on the chat bubble located in the lower right-hand corner of this page during our business hours

 

I didn’t leave the right email address when I participated in the Fizz summer activities. I created (or will create) my account with another email address. Will I nonetheless receive my 2 GB of mobile data?

The 2 GB of mobile data will be deposited in the Fizz account associated with the email address left with our Fizz ambassadors attending those summer activities. If you didn’t leave the right email address, you’ll have to contact our Customer Service team: log into your Fizz account, and click on the chat bubble located in the lower right-hand corner of this page during our business hours

 

I’m already a Fizz member, but I left with the Fizz ambassadors attending the summer activities an email address that is different from the one associated with my Fizz account. Will I nonetheless receive my 2 GB of mobile data?

The 2 GB of mobile data will be deposited in the Fizz account associated with the email address left with our Fizz ambassadors attending those summer activities. If you didn’t leave the right email address, you’ll have to contact our Customer Service team: log into your Fizz account, and click on the chat bubble located in the lower right-hand corner of this page during our business hours

 

I haven’t received my 2 GB of mobile data on October 1st. My Fizz account was created before September 16, 2019, and I left my email address associated with that account with the Fizz ambassadors attending the summer activities. What do I need to do now?

You’ll have to contact our Customer Service team: log into your Fizz account, and click on the chat bubble located in the lower right-hand corner of this page during our business hours

 
My two perks of 1 GB each have been deposited in my Fizz account. What must I do now?

You have 90 days to activate them (no need to activate them at the same time!).

Of course, it goes without saying that you need at least one active Fizz mobile line to use (or gift) these perks. To learn how to subscribe to the Fizz mobile service, click here


 

To learn how to activate your perks or even gift them to another Fizz member, visit our Solution Hub:

What are perks and how to activate one