Fizz is with you.
These are unsettling times, and this virus is challenging our society in many ways. Fizz is among those businesses considered an essential service, and since everything happens online, our operations are luckily spared. You can count on us to make every effort to serve you well. We’ll continue to monitor the situation; any development will be posted on this page.
A few things to help you.
As part of the precautionary measures against the COVID-19 virus, our technician will now leave your Fizz Wi-Fi modem at your door instead of entering your home. The verification of your connection will be done from outside. You'll then have to follow our simple instructions to install your modem and configure your network yourself. The technician will be in his truck and won’t leave until he can validate everything is good to go.
Without a fixed-term contract that ties you to your Fizz mobile plan, you can adjust it so you only pay for what you need. There’s also data rollover, gifting, My Rewards. Let’s get everything Fizz working for you, shall we?
See the tricks
Tips to optimize
With the latest instructions and directives issued by the government to stay home, here are a few tips to optimize your internet access, whether you're working at home or need to entertain the young (and less young).
Check out the tips
The measures in place to ensure the safety of our members and employees.
All of our partners adopt the prescribed hygiene measures, and limit any physical contact with you when delivering Fizz SIM cards and Wi-FI modems.
Measures have been put in place to ensure the security of our employees. But since our team already works in an environment that’s 100% digital, we are well equipped to remain functional throughout this pandemic period.
Tools available 24/7.
As usual, our online tools are available should you have any questions about your Fizz services.
Your Fizz account
Change your plan, check your usage, and much more, everything is at your fingertips.
The Solution Hub
A goldmine available at all times, with help steps explaining how to solve the most common issues.
The Community Hub
You’ll find in our forum a happy bunch of Fizz members and friends always ready to help.
If you're stuck, contact us.
Chat with us.
- Log into your Fizz account.
- Make your way to the Solution Hub.
- On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.