Got questions?

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What's a beta?

A beta is a period during which users test a service and often discover a few issues. Launching a new mobile provider is a major venture with its share of complexities. As such, Fizz is delighted it can count on the contribution of its beta testers: defects are addressed as they are discovered, and thanks to this strength in numbers, we’ll be able to offer an exceptional service when Fizz will be officially unveiled.

 

What coverage does Fizz have?

Fizz delivers exceptional speed on its LTE network. Whether you’re viewing, browsing or messaging, you’ll reach speeds as high as 150 Mbps, depending on your phone and location. Fizz is available to residents of Quebec and the Ottawa region.

 

What do I need to participate to the beta?

  1. A mobile phone. 
  2. A credit card.
  3. You’ll be asked to transfer your phone number or choose a new one. With Fizz there are never any penalties for switching, but, to avoid surprise fees from your current provider you’ll want to double check your contract and balance with them before you start.

 

What will happen after the beta period?

We would love for you to stay. You’ll be charged regular rates after this period, which will still be among the most competitive on the market.

 

What am I committing to?

All you need to do is port your phone number or choose a new one, enjoy the service and fill out the surveys we’ll send to record your feedback throughout the testing period.

 

What if I don’t like it?

Tell us! That’s why we need you. We want the service to be as good as it can be. Your feedback will help us become the mobile service you’ve been waiting for. If it really isn’t for you, you can leave at any time without any consequences.

 

Where are your stores located?

Fizz is completely digital, which means no unnecessary fees, or inconvenient store hours and locations. We made it as easy as possible for you to manage your own plan, at your own convenience, the way you want to, anytime, from anywhere. And, if ever you need a little extra support, just head over to the Solution Hub or open a Live Chat.

 

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